Please find answers to some of the most frequently asked questions below. If you are unable to find the answer you are looking for, please contact us and our friendly team we will be happy to help

How do I pay?

All regular customers are invoiced monthly, the payment terms are 7 days to settle any account. For all ‘one off’ customers and ‘spring cleans’, payments must be made prior to the clean or on the day.

Payment methods are cash, cheque, Bacs, standing order or over the telephone with a debit/credit card.

Will I have the same hygienist each visit?

Yes, Mary Moppins ensures you are allocated the same member or members of staff each visit. In the event of holiday or sickness you will automatically be sent a relief. All staff are employed directly by Mary Moppins, we never outsource or sub-contract

Do I provide products and equipment for your staff to use?

No, all products, cloths, mop, buckets and electrical equipment are provided by Mary Moppins and included in our hourly rate. Should you require staff to use products we may not supply i.e bleach or a specific floor wash for your floors this can be arranged but you are not covered by the company insurance for the use of them.

How would I cancel a visit or the service?

Mary Moppins requires 14 days notice for any cancellations, in the event the staff turn up and no cancellation has been made a full charge of the scheduled visit will be added to your account. However, should you need to cancel a visit less than 14 days prior to the arranged appointment, it is at the companies discretion if a charge will be made. Commercial clients are required to give 28 days notice of any cancellation.

What is your insurance policy?

Mary Moppins holds full liability insurance for employees and the public. Terms and Conditions apply.

What makes Mary Moppins Unique?

Mary Moppins truly cares about each individual client and member of staff, by being as helpful as possible Mary Moppins is insured to hold keys and has fully vetted staff that are fully CRB checked so you can feel confident about leaving your premises in our hands. Mary Moppins will be flexible with days and times to suit your schedules as well as meeting you prior to any cleaning to ensure you are comfortable with using our services and to get the most from each visit.

Do I have to be home when your services call?

It is up to the individual, some like to be home, some don’t and some cant be due to other commitments. Mary Moppins is insured to hold keys. Mary Moppins does arrange a free meet and greet with your member of staff to collect a key and to meet them if you are not going to be there on the first visit. This is especially important with commercial clients that are most likely to use Mary Moppins services out of office hours, where the staff may need to use alarm codes and keys. This information is covered by our strict Privacy Policy. Contact us for more information.

We have a selection of DBS checked staff but not all our staff have them so can you please confirm how soon these amendments can be and then we can discuss a re-vamp of the website next week hopefully.

What happens if I'm not happy with your standards?

Mary Moppins has a strict complaints procedure to ensure all clients are satisfied. If you are not happy with the service that has been provided by Mary Moppins staff, please notify us within 24 hours of the clean and we will send a senior member of the team to the property to make a full report and most importantly rectify the problem. You will be offered a complaints form that day to make the complaint official and more easily dealt with by Mary Moppins Management.

Do you offer gift vouchers?

Yes, these are arranged over the telephone or email and sent to you, or directly to the recipient. Vouchers for any value can be purchased and are valid for up to 12 months from the date of ordering. Payment for vouchers must be made before they are posted or collected.

I have used Mary Moppins services over the past few years and have always been highly satisfied at the standard of cleaning. Nothing is too much trouble and what I really like is the consistency of staff which makes the service feel more personal. I would strongly recommend Mary Moppins services to anyone.

K Rowan

Director, Epic International Ltd

How can we help you?

Use our contact form or call us on 01502 502102, 01493 662388 or 01379 778125 for more details about our services or to request a visit to discuss your cleaning requirements